Terms and Conditions

Last updated: 2025/11/02

Welcome to Brandheavenly!

These Terms and Conditions (“Terms”, “Agreement”) govern your use of our website Brandheavenly.com, operated by Brandheavenly (“we”, “us”, or “our”).
By accessing or purchasing from our store, you agree to be bound by these Terms. Please read them carefully before using our site.

1. About Us

We are a trusted online fashion retailer offering premium-quality clothing, shoes, accessories, and jewelry from world-renowned designer brands.

Our mission is to deliver authentic, high-end products and an exceptional shopping experience to customers worldwide.

All products are sourced from verified European distributors and suppliers, ensuring authenticity and quality in every order.

2. Use of Our Website

By using our website, you confirm that:

You are at least 18 years old or have parental consent to make purchases.
You will not use our products for illegal or unauthorized purposes.
You will not attempt to damage or disrupt the operation or security of our site.
We reserve the right to refuse service or cancel orders for any reason at any time.

3. Products and Availability

All products listed on our website are subject to availability.
If an item becomes unavailable after you place an order, we will notify you immediately and offer:
- A replacement of equal value, or
- A full refund.
We strive to provide accurate descriptions and images, but slight variations in color or packaging may occur due to supplier updates or screen display differences.

4. Pricing and Payment

Prices can be displayed in your country’s currency (SEK, EUR, USD, etc.) and include applicable taxes unless stated otherwise.
We reserve the right to adjust prices or promotions at any time.
We accept secure payments through trusted gateways such as Shopify Payments, PayPal, Klarna, Visa, and Mastercard.
Your payment information is encrypted and processed securely.

5. Shipping and Delivery

We offer worldwide shipping with reliable logistics partners.
Estimated Delivery Time: 2–7 business days (depending on destination and product availability).
Tracking: You will receive a tracking number once your order is dispatched.
Delays: Delivery times may vary due to customs clearance or carrier delays.
We ensure all orders are carefully inspected and securely packaged before shipping.

6. Returns and Refunds

If you are not satisfied with your purchase, you may request a return within 14 days of delivery, provided that:

Items are unworn, unused, and in their original packaging with all tags attached.
You contact us first at info@brandheavenly.com to receive return instructions.

Once your return is approved and received, we will issue a refund or exchange according to our Refund Policy.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. Intellectual Property

All content on our website — including text, graphics, images, logos, and layout — is the property of Brandheavenly or its licensors.
You may not reproduce, distribute, or use any materials without our written permission.

8. Limitation of Liability

We do our best to ensure a smooth shopping experience, but we are not liable for any indirect or consequential damages arising from your use of our website or products.
Our total liability shall not exceed the total amount paid by you for the product.

9. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and the GDPR (General Data Protection Regulation) applicable in the EU.
We are committed to keeping your data safe, private, and used only for order processing and customer support.

10. Governing Law

These Terms are governed by the laws of Sweden.
Any disputes shall be handled under Swedish jurisdiction.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.
It is your responsibility to review them periodically for updates.

12. Contact Information

If you have any questions or need assistance, please contact us:
📧 Email: info@brandheavenly.com
🌐 Website: www.brandheavenly.com